Client Service Agreement

1. Parties to This Agreement

This Agreement is entered into between:

2. Nature of Services

2.1 Consultation Services: The Company provides professional business and management consultation services (registered under NACE 7022) including, but not limited to: documentation support, due diligence research, digital research, open-source intelligence (OSINT) gathering, KYC/AML documentation support, educational orientation on the cryptocurrency landscape, and marketing support (collectively, "Services").

2.2 Intangible Nature: The Client expressly acknowledges and agrees that the Services provided by the Company are intangible consultation services. These Services consist of professional expertise, analysis, research, advice, and information delivery. Unlike physical goods, consultation services cannot be "returned" once the expertise has been shared or the consultation has been conducted.

2.3 Informational Purpose Only: All Services are provided for informational and educational purposes only. The Company is a business and management consulting firm (NACE 7022) and does not provide legal advice, financial advice, investment advice, tax advice, trading recommendations, or any regulated financial service. In particular, our crypto landscape orientation service is strictly educational and does not require licensing under Romanian, EU, or any other law. The Client is solely responsible for decisions made based on information provided.

2.4 No Guaranteed Outcomes: The Company makes no guarantees regarding specific outcomes, results, or the success of any action taken by the Client based on the Services provided. Past performance or case studies do not guarantee future results.

5. Client Representations and Warranties

By engaging the Company's Services, the Client represents and warrants that:

• The Client has full legal capacity and authority to enter into this Agreement;
• The Client has read, understood, and agrees to all terms of this Agreement;
• The Client understands the intangible nature of consultation services;
• The Client understands and accepts the service delivery terms in Section 3;
• The Client understands and accepts the no-refund policy in Section 4;
• The Client has not been induced by any representations not contained in this Agreement;
• The Client is engaging the Services for lawful purposes only;
• All information provided to the Company is accurate and complete;
• The Client has the financial means to pay for the Services;
• The payment method used belongs to the Client or the Client is authorized to use it;
• The Client will not dispute any legitimate charge related to the Services.

6. Intellectual Property and Confidentiality

6.1 Company Materials: All methodologies, processes, templates, and proprietary information used by the Company remain the exclusive property of the Company.

6.2 Deliverables: Upon full payment, the Client receives a limited, non-exclusive license to use deliverables for the Client's internal purposes only.

6.3 Confidentiality: Both parties agree to maintain confidentiality of sensitive information shared during the engagement. The Company's confidentiality obligations are further detailed in our Privacy Policy.

7. Limitation of Liability

7.1 Maximum Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE FEES ACTUALLY PAID BY THE CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

7.2 Exclusion of Damages: THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, LOSS OF OPPORTUNITY, REPUTATIONAL DAMAGE, OR ANY OTHER LOSSES, REGARDLESS OF WHETHER THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.3 Third-Party Actions and Platforms: The Company is not liable for any actions, omissions, or failures of third parties, including but not limited to: cryptocurrency platforms, exchanges, brokers, investment schemes, counterparties, regulatory bodies, financial institutions, or business partners with whom the Client interacts. This expressly includes losses arising from third-party fraud, scams, insolvency, collapse, or misconduct — even where the third party was identified, researched, or discussed during the Services.

7.4 Post-Consultation Actions: The Services conclude upon delivery of the consultation. Any action the Client takes thereafter — including trading, investing, transferring funds, or engaging any third party — is undertaken solely at the Client's own discretion and risk. The Company is not a party to, has no affiliation with, and does not endorse, sponsor, or guarantee any third-party platform, company, or transaction the Client may engage with following the consultation.

7.5 No Refunds Based on Third-Party Outcomes: The Client expressly agrees that fees paid compensate the consultation itself, which is fully delivered per Section 3 regardless of subsequent events. No refund, chargeback, recall, or dispute may be based on: (a) losses caused by third parties; (b) the outcome of the Client's own decisions after the consultation; or (c) the Client's dissatisfaction with results achieved through third-party platforms or counterparties.

7.6 Statutory Carve-Out: Nothing in this Agreement excludes or limits the Company's liability for its own gross negligence, wilful misconduct, or fraud, or any other liability that cannot be excluded or limited under applicable law.

8. Dispute Resolution

8.1 Negotiation: In the event of any dispute arising from this Agreement, the parties agree to first attempt resolution through good-faith negotiation for a period of thirty (30) days.

8.2 Mediation: If negotiation fails, the parties agree to submit the dispute to mediation administered by a mutually agreed mediator in Bucharest, Romania, before pursuing any other remedies.

8.3 Arbitration: If mediation fails, any dispute shall be finally resolved by binding arbitration in Bucharest, Romania, conducted in accordance with the rules of the Court of International Commercial Arbitration attached to the Chamber of Commerce and Industry of Romania. The arbitration shall be conducted in English or Romanian, as agreed by the parties.

8.4 Injunctive Relief: Notwithstanding the above, the Company reserves the right to seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

9. Governing Law and Jurisdiction

9.1 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions.

9.2 Jurisdiction: Subject to the arbitration provisions above, the parties submit to the exclusive jurisdiction of the courts of Bucharest, Romania, for any matters not subject to arbitration.

10. General Provisions

10.1 Entire Agreement: This Agreement, together with any invoice or service specification, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements relating to the subject matter.

10.2 Amendments: This Agreement may only be amended in writing signed by both parties, except that the Company may update these terms on its website with notice to existing clients.

10.3 Severability: If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

10.4 Waiver: No failure or delay by the Company in exercising any right shall constitute a waiver of that right. Any waiver must be in writing to be effective.

10.5 Assignment: The Client may not assign this Agreement without the Company's written consent. The Company may assign this Agreement to any successor or affiliate.

10.6 Force Majeure: Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to: natural disasters, war, terrorism, government actions, or system failures.

12. Contact Information

For questions about this Agreement or our Services: